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Shipping Policy

Shipping Policy

Last updated: 24-06-2025

Who We Are
MR & JB E-commerce  ("we," "us," or "our") operates the website https://vellurehomme.com/ (the “Site”). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

Shipping Costs

  • Free Shipping: We offer free shipping on all orders.

Shipping Range

  • Delivery Area: We currently ship within the United Kingdom.

  • Future Expansion: We are considering expanding our delivery areas.

Order Processing Time

  • Processing Time: Orders are processed within 0-1 business days, Monday to Friday.

  • Cut-off Time: Orders placed before 22:00 (GMT+01:00) Central European Standard Time (Amsterdam) will be processed the same day; those placed after will be processed the next business day.

  • Delivery Time: Once processed, orders are expected to arrive within 4 to 8 business days.

  • Total Estimated Delivery Time: 4 to 9 business days, depending on your location within the United Kingdom.

  • No Shipping Days: Orders are not processed on weekends or public holidays.

Shipping Process

  • Courier Services: We use reliable carriers such as DHL, and FedEx for all shipments.

  • Tracking Information: After your order is shipped, you will receive an email with tracking details.

Lost or Damaged Items

  • Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.

  • Lost Orders: If your order is lost, please reach out to us immediately for assistance.

Customs, Duties & VAT

  • Orders shipped to United Kingdom may be subject to customs duties, VAT, or other import charges. These fees are not included in your order total and are the customer's responsibility. As the importer, you are responsible for complying with all applicable laws and regulations.

Returns

Contact Us

If you have questions or concerns about this Shipping Policy, please contact us:

  • Email: support@vellurehomme.com

  • Phone: +31 6 53479823

  • Address: Oostelijk Halfrond 33, 1183 EM Amstelveen, Noord-Holland, The Netherlands

  • Hours: Monday to Friday, 09:00 AM – 05:00 PM

Vellure Homme

At Vellure Homme, timeless style meets personal attention. We’re here to assist you with sizing, styling, and order support.

Mon - Fri, 9am - 5pm
Saturday, Closed
Sunday, Closed